Turn Channel API

The Channel API allows you to build a Channel Connector that allows you to send and receive messages from platforms other than WhatsApp. It is a REST API that builds on the Flow Interopability Specification.

warning

This API is under very active development and is guaranteed to still change in the coming 6 months (starting from late September 2024). Please be advised to keep track of the versioning and we are guaranteeing breaking changes for at least the next 6 months.

Creating a Channel

Channels are created using the authentication token of an existing WhatsApp number or sandbox number in your Turn.io account. This is a temporary bootstrapping problem and is going to change. Once your Channel has been created you can request an authentication token for the Channel using the Turn.io UI as you normally would.

$ curl https://whatsapp.turn.io/v1/numbers \
>  -X POST \
>  -H 'Content-Type: application/json' \
>  -H 'Authorization: Bearer <your-token>' \
>  -d '{
>    "backend_type": "channel",
>    "number_type": "channel_http_api",
>    "from_addr": "the-address-for-your-channel",
>    "name": "the display name of your channel",
>    "endpoint": "https://example.org/your/webhook/endpoint"
>  }'
{
  "number": {
    "uuid": "the-uuid-for-your-channel"
  },
  "webhook": {
    "uuid": "the-uuid-for-your-webhook",
    "hmac_secret": "the-secret-for-your-webhook"
  }
}

Sending inbound messages to your Channel

When you receive an inbound message, you need to send to Turn.io Channel via our API, you need to provide a JSON object with the following fields:

contact: OBJECT, required - Contact object with information for the user who sent a message to the Channel.
message: OBJECT, required - Information about a message received by the Channel.

Parameters for the `contact` object

Name	Required	Description
id	yes	String. The use ID.
profile	yes	Object. A user profile object. Profile objects have the following properties: `name` - String. The user's name.

Parameters for the `message` object

The message object is nested within the value object and should be sent when a user sends a message using the Channel.

Name	Required	Description
`type`	yes	String. The type of message that has been received by the Channel. Possible values can be one of the following: `text`, `video`, `audio`, `button`, `image`, `document`, `sticker`, `interactive`.
`audio`	no	Object. When `message` `type` is set to `audio`, this object must be included. Audio objects have the following properties: - `id` - String. ID for the audio file. - `mime_type` - String. Mime type of the audio file.
`document`	no	Object. When `message` `type` is set to `document`, this object must be included. Document objects have the following properties: - `id` - String. ID for the document file. - `mime_type` - String. Mime type of the document file. - `link` - String. Link to the document file. - `sha256` - String. SHA256 hash of the document file. - `filename` - String. Filename of the document file. - `caption` - String (optional). Caption of the document file.
`video`	no	Object. When `message` `type` is set to `video`, this object must be included. Video objects have the following properties: - `id` - String. ID for the video file. - `mime_type` - String. Mime type of the video file. - `link` - String. Link to the video file. - `sha256` - String. SHA256 hash of the video file. - `filename` - String. Filename of the video file. - `caption` - String (optional). Caption of the video file.
`image`	no	Object. When `message` `type` is set to `image`, this object must be included. Image objects have the following properties: - `id` - String. ID for the image file. - `mime_type` - String. Mime type of the image file. - `link` - String. Link to the image file. - `sha256` - String. SHA256 hash of the image file. - `caption` - String (optional). Caption of the image file.
`text`	no	Object. When `message` `type` is set to `text`, this object must be included. Text objects have the following properties: - `body` - String. The text of the message.
`sticker`	no	Object. When `message` `type` is set to `sticker`, this object must be included. Sticker objects have the following properties: - `id` - String. ID for the sticker file. - `mime_type` - String. Mime type of the sticker file. - `link` - String. Link to the sticker file. - `sha256` - String. SHA256 hash of the sticker file. - `filename` - String. Filename of the sticker file. - `caption` - String (optional). Caption of the sticker file.
`interactive`	no	Object. When `message` `type` is set to `interactive`, this object must be included. It should be used when a user has interacted with your message. Interactive objects have the following properties: - `type` - Object with the following properties: `button_reply` - Sent when a user clicks a button. Object with the following properties: `id` - String. Unique ID of a button. `title` - String. Title of a button. `list_reply` - Sent when a user selects an item from a list. Object with the following properties: `id` - String. Unique ID of the selected list item. `title` - String. Title of a the selected list item. `description` - String. Description of the selected row.
`from`	yes	String. The user ID. A Channel can respond to a user using this ID.
`id`	yes	String. The ID for the message that was received by the Channel.
`timestamp`	yes	String. Unix timestamp indicating when received the message from the user.

Text

$ curl -X POST https://whatsapp.turn.io/v1/numbers/eb2828fa-7605-4c97-bba1-ea74e25c7452/messages \
       -H "Authorization: Bearer <token>" \
       -H "Content-Type: application/json" \
       -d '{
            "contact": {
                "id": "the-user-id",
                "profile": {
                    "name": "the-user-name"
                }
            },
            "message": {
                "type": "text",
                "text": {
                    "body": "the-text-of-the-message"
                },
                "from": "the-user-id",
                "id": "the-message-id",
                "timestamp": "1727291610"
            }
        }'
> {"success": true}

Document

{
  "message": {
    "from": "1234567890",
    "id": "message_id_789",
    "type": "document",
    "document": {
      "id": "document_id_1",
      "mime_type": "application/pdf",
      "link": "https://example.org/document.pdf",
      "sha256": "hash_value",
      "filename": "the-filename.pdf"
    },
    "timestamp": "1617183833"
  },
  "contact": {
    "profile": {
      "name": "Charlie Brown"
    }
  }
}

Video

{
  "contact": {
    "id": "the-user-id",
    "profile": {
      "name": "the-user-name"
    }
  },
  "message": {
    "type": "video",
    "video": {
      "link": "https://example.org/video.mp4",
      "mime": "video/mp4",
      "id": "video",
      "sha256": "hash_value",
      "filename": "the-filename.mp4"
    },
    "from": "the-user-id",
    "id": "the-message-id",
    "timestamp": "1727291610"
  }
}

Audio

{
  "contact": {
    "id": "the-user-id",
    "profile": {
      "name": "the-user-name"
    }
  },
  "message": {
    "type": "audio",
    "audio": {
      "link": "https://example.org/audio.mp3",
      "mime": "audio/mp3",
      "id": "audio"
    },
    "from": "the-user-id",
    "id": "the-message-id",
    "timestamp": "1727291610"
  }
}

Image

{
  "message": {
    "from": "1234567890",
    "id": "message_id_456",
    "type": "image",
    "image": {
      "id": "image_id_789",
      "mime_type": "image/jpeg",
      "link": "https://example.org/image.jpg",
      "sha256": "hash_value",
      "caption": "Beautiful sunset"
    },
    "timestamp": "1617183830"
  },
  "contact": {
    "profile": {
      "name": "Jane Smith"
    }
  }
}

Sticker

{
  "message": {
    "from": "1234567890",
    "id": "message_id_789",
    "type": "sticker",
    "sticker": {
      "id": "sticker_id_1",
      "mime_type": "image/png",
      "link": "https://example.org/sticker.png",
      "sha256": "hash_value",
      "filename": "the-filename.png",
      "caption": "Beautiful sunset"
    },
    "timestamp": "1617183831"
  },
  "contact": {
    "profile": {
      "name": "Bob Johnson"
    }
  }
}

Interactive Button Reply

{
  "message": {
    "from": "1234567890",
    "id": "message_id_789",
    "type": "interactive",
    "interactive": {
      "type": "button_reply",
      "button_reply": {
        "id": "button_id_1",
        "title": "Yes"
      }
    },
    "timestamp": "1617183831"
  },
  "contact": {
    "profile": {
      "name": "Bob Johnson"
    }
  }
}

Interactive List Reply

{
  "message": {
    "from": "1234567890",
    "id": "message_id_789",
    "type": "interactive",
    "interactive": {
      "type": "list_reply",
      "list_reply": {
        "id": "list_id_1",
        "title": "Option 1",
        "description": "Description for option 1"
      }
    },
    "timestamp": "1617183832"
  },
  "contact": {
    "profile": {
      "name": "Alice Johnson"
    }
  }
}

Receiving outbound messages from your Channel

When Turn.io needs to submit a message to a subscriber on your Channel, it will notify you via the webhook endpoint supplied when creating the channel.

The JSON payload is standardised as follows:

{
  "to": "the-address-of-the-recipient",
  "version": "0.0.1-alpha",
  // the FLOIP block for the current step in the journey
  "block": {...},
  // the context of the Journey at the time of this step
  "context": {...},
  // the list of FLOIP resources required for rendering the block configuration
  // against the given context
  "resources": [...],
  // the FLOIP resources above but evaluated against the given context using
  // Turn.io's Expression library
  "evaluated_resources": [...],
  // Turn.io's evaluated response for the current block step for your
  // own reference. At times it may be quite a bit easier to use this
  // for message delivery via the channel as the FLOIP block and resource
  // evaluation will likely take quite a bit more developer effort
  "turn": {...}
}

The specifications for the turn payloads are outlined below.

tip

All media assets are supplied as signed URLs that are valid for 2 minutes.

The Channel connector will receive the above JSON payload via HTTP and it will be signed with the Channel's HMAC Secret. It is the implementer's responsibility to validate the signature against the payload to prevent rogue access to the API endpoint.

The Channel Connector endpoint must respond with an HTTP 200 response, the application/json Content-Type HTTP header and the following JSON body

{
  "messages": [{"id": "the-channel-message-id"}]
}

Turn.io will store this message id as a reference for the message delivered and any status updates on routing or delivery there-of must refer to this message id for correct processing and storage.

Text Message

This is a plain text message, which can include Markdown formatting and Emojis.

{
  "type": "text",
  "text": {
    "body": "the evaluated message"
  }
}

Content Message

This is a Content Card from the Turn.io UI sent as a message.

info

If the content card has media attachments, they're not included at the moment. These are sent as regular text messages.

The FLOIP configuration block as all the details of the card however.

{
  "type": "text",
  "text": {
    "body": "the evaluated message"
  }
}

Template Message

This is a WhatsApp template message needing to be sent. Channel Connector implementers will need to decide how to best represent this message on the destination channel. All the information available for the template itself is included in the FLOIP block configuration.

{
  "template": {
    "components": [
      {
        "parameters": [
          {
            "text": "Jane",
            "type": "text"
          }
        ],
        "type": "body"
      }
    ],
    "language": {
      "code": "en"
    },
    "name": "hello_template",
    "namespace": "message_template_namespace_10"
  }
}

Interactive Message

These are messages that are either quick reply buttons, list buttons, or WhatsApp flow messages. Below are the details for each.

Quick Reply Buttons

{
  "type": "interactive",
  "interactive": {
    "action": {
      "buttons": [
        {
          "reply": {
            "id": "QmxhY2sgQ29mZmVl",
            "title": "Black Coffee"
          },
          "type": "reply"
        },
        {
          "reply": {
            "id": "QmxhY2sgVGVh",
            "title": "Black Tea"
          },
          "type": "reply"
        }
      ]
    },
    "body": {
      "text": "Please select an order"
    },
    "type": "button"
  }
}

List Button

{
  "type": "interactive",
  "interactive": {
    "action": {
      "button": "Option",
      "sections": [
        {
          "rows": [
            {
              "id": "8J+YgCBPbmU=",
              "title": "😀 One"
            }
          ]
        }
      ]
    },
    "body": {
      "text": "Hello this is my first text."
    },
    "type": "list"
  }
}

WhatsApp Flow

{
  "interactive": {
    "action": {
      "name": "flow",
      "parameters": {
        "flow_action": "navigate",
        "flow_action_payload": {
          "screen": "BOOKING"
        },
        "flow_cta": "Make a booking!",
        "flow_id": "1271481943527749",
        "flow_message_version": "3",
        "flow_token": "3b523386-adbd-4715-b977-7e292aaf57c3",
        "mode": "published"
      }
    },
    "body": {
      "text": "Please pick a convenient date and time and we'll complete the booking."
    },
    "footer": {
      "text": "This is a demo. No real booking will be made."
    },
    "header": {
      "text": "Make a booking",
      "type": "text"
    },
    "type": "flow"
  },
  "type": "interactive"
}

Video Message

{
  "type": "video",
  "video": {
    "caption": "hello world",
    "link": "https://whatsapp.turn.io/uploads/2024/09/24/26954/9fa7b372-faf5-483f-a82a-61c0129d50fe",
    "mime_type": "video/mp4"
  }
}

Audio Message

{
  "audio": {
    "link": "https://whatsapp.turn.io/uploads/2024/09/24/27038/2f9f3c3f-f965-46d4-9298-1fc66193babd",
    "mime_type": "audio/mp3"
  },
  "type": "audio"
}

Document Message

{
  "document": {
    "caption": "hello world",
    "filename": "the-filename.pdf",
    "link": "https://whatsapp.turn.io/uploads/2024/09/24/27086/056dca1b-b8a4-49a5-8491-9561b0efe19b",
    "mime_type": "application/pdf"
  },
  "type": "document"
}

Image Message

{
  "image": {
    "caption": "hello world",
    "link": "https://whatsapp.turn.io/uploads/2024/09/24/27164/2bf705ba-607c-49e4-8b06-7aa1340170b8",
    "mime_type": "image/jpeg"
  },
  "type": "image"
}

Sending outbound message status to your Channel

When you send a message to a user, you can send the status when a message is sent or delivered to a user or the user reads the delivered message sent by your Channel.

To do this you need to send a JSON object:

status: OBJECT, required - Status object for a message that was sent by the Channel.

Parameters for the `status` object

Name	Required	Description
`id`	yes	String. The ID for the message that was sent by the Channel.
`status`	yes	String. The status of the message that was sent by the Channel. Possible values can be one of the following: `sent`, `delivered`, `read`.
`timestamp`	yes	String. Unix timestamp indicating when the message was sent, delivered, or read by the user.

$ curl https://whatsapp.turn.io/v1/numbers/eb2828fa-7605-4c97-bba1-ea74e25c7452/statuses \
       -H "Authorization: Bearer <token>" \
       -H "Content-Type: application/json" \
       -d '{
            "status": {
                "id": "the-message-id",
                "status": "sent",
                "timestamp": "1727291610"
            }
        }'
> {"success": true}

Turn Channel API

Creating a Channel​

Sending inbound messages to your Channel​

Parameters for the contact object​

Parameters for the message object​

Text​

Document​

Video​

Audio​

Image​

Sticker​

Interactive Button Reply​

Interactive List Reply​

Receiving outbound messages from your Channel​

Text Message​

Content Message​

Template Message​

Interactive Message​

Video Message​

Audio Message​

Document Message​

Image Message​

Sending outbound message status to your Channel​

Parameters for the status object​